Coordination Council (CCC) was established in March 1993
as a Society registered under the Societies Registration
Act of 1860. Before taking the present shape, a group
of consumer activists representing various Consumer Organizations
gathered (in April 1992) to work as one body, to raise
one voice on issues related to consumer interests and
various Government policies and programmes affecting the
interest of the Consumers. CCC has been actively involved
in various consumer-related projects and programmes funded
by UNICEF, UNDP, Ford Foundation, Consumer Welfare Fund
and other funding agencies as also grants from various
Ministries of Govt. of India such as MNES, MOH&FW,
MOFPI, Department of AR & PG etc for specific projects.
Earlier CCC had a long-term partnership with a German
Foundation called Friedrich-Naumann-Stiftung (FNST), which
helped in establishing the organization and provided full
support for its programmes including infra-structural
expenditure till 31st March 2002. From 1st April 2002
onward CCC is being managed entirely by such project-related
funds. By now CCC has completed a decade of service to
the consumers of the country in general and its Member
Consumer Organisations in particular.
presently has a membership reach of over 77 leading Consumer
Organizations, spread over different parts of the country,
which are, or have been members of the Central Consumer
Protection Council (CCPC), set up under the Consumer Protection
Act. It may also be added that many more Consumer Organisations
including some new Members of CCPC have applied for Membership
of CCC. These are under process. Its Governing Council
of 14 Members consists of well-known consumer activists
belonging to established Consumer Organisations of long
CCC to be the most trusted and visible national body of Indian
Consumers and to be able to take up all issues affecting consumers interests in urban and rural areas of India.
To work in close cooperation with all the stake holders in
protecting consumer interests by providing state-of-art infrastructure for consumers grievances redressal, training, research and class action litigation having necessary resources.
Influencing policies, legislation
and administrative framework towards promoting consumer
Empowering consumer protection
groups to work towards strengthening the civil society in
the democratic system of the country.
of the major concerns of CCC has been Good Governance. CCC
had accordingly launched a National Campaign on Citizens?
Charter in July 1996 for implementing the principles of
Transparency, Accountability, Standards of Service, Availability
of Information and an Effective Grievance Redressal System
in Public Service and has been continuing its pioneering
work in this direction. In the process, CCC has been involved
both in the drawing up of appropriate Citizens? Charters
for various organizations, as also in the evaluation of
their implementation in the Health, Telecom, Railways, Insurance
& Banking Sectors.
12- A Jam Nagar House
on its own experience of over a decade and the experience
of its Member Organisations, CCC is strongly of the
view that significant, sustainable and measurable achievement
of its vision, mission and aims and objectives as indicated
above, is possible only through an Institutional approach
and not by mere funding of individual and sporadic stand
has been set up with assistance by the Ministry of Consumer
Affairs, Food and Public Distribution, Government
of India, to provide a most scientific and effective system
of collection and dissemination of consumer related
Objectives of the CORE Centre are:
of National Information gathering mechanisms
on Consumer related issues.
of information on important Consumer Issues.
a Research and Documentation Centre ( highlighting
the work of partner
members) on various consumer issues.
Information and Analysis of Consumer related Laws
provide Online Support and pursue Consumer Complaints.
Centre would, interalia, comprise consumers of Goods
& Services, Consumer Organizations, Non-Government
Organizations (NGOs), Manufactures and Traders, Academicians,
Practicing Advocates, Law Students, Para-legal working
on various projects nationwide and also the various Ministries
and Departments as well as Public Sector understandings,
Regulatory Authorities and standards setting bodies.
fundamental principle on which the project is founded is
based on the premise that Information and Communication
Technologies (ICTs) can be effectively used for:
of Consumer Rights.
corporate attention as consumer needs, preferences and
government functioning vis-à-vis Citizens, and
enforcement of Citizen Charters focus as also ? Policymakers,
Legal professionals, Consumer activists, Manufacturing
and Professionals (especially Doctors, Stockbrokers,
Insurance and Travel agents) often feel the need to have
easy access to consumer law specific information is domains
where they practice or operate. This has meant that they
are constantly looking for a single resource which,
while providing comprehensive access to content, would also
provide initiative and dynamic knowledge to the user,
based on the inter-relationships of the content, the type
of document and the source of information.
CORE Centre comprises the following components
significant aims of the CORE Centre will be as follows-
Creation of a National Resource Centre
comprehensive National Resource Centre on Consumer issues
would also take care of the research and information needs
of parliamentarians, bureaucrats, scholars, academics and
students. A comprehensive repository of information on Consumer
welfare categorized and tagged in XML would bring about
the versatility required for a database in a Resource Centre.
The Resource Centre would only be accessible by paid subscribers.
Creation of Online Database/ Portal
proposes the creation of an online database/ portal on consumer
issues, as it believes that this would also significantly
reduce the learning curve of consumers, activists and professionals
working in the field. This is vital since often the paralegals;
activists and the staff of partner agencies have neither
the time nor the resources to keep themselves updated on
the latest developments in their area of work and interest.
The access to the online portal would be free.
external, independent newsletter service ensures that the
detailed information in the National Resource Centre and
the Online Database are circulated to stakeholders
in a regular, steady and comprehensive manner. If the
newsletters are dispatched in electronic format, apart from
the reduced costs, benefits of personalization is possible
and will ensure that only focused and important information
is dispatched to the subscribers as per the subscribers
Network between Consumer Organizations, Consumer Information
Centers, Government & Non-Government Organizations
CORE Centre would also serve as a network between Consumer
Organizations, Consumer Information Centers, Government
and Non-Government Organizations to ensure that an
information flow is created for the benefit of the
ultimate beneficiaries, i.e. the Consumers. The CORE Centre
would make use of the latest ICT tools to also ensure that
these organizations can exchange information on various
consumer related issues and can keep abreast of any developments
taking place in any part of the country.
Online Complaint Registration And Mediation Mechanism
of an Online Complaint Registration and Mediation Mechanism
will ensure that the consumers can report their grievances
online and experts in the field can advise them and channelise
their complaints to a proper authority, for quick and effective
disposal. The CORE Centre would also seek to provide redressal
by directly taking up issues with manufacturers, or the
providers of goods and service or other Government agencies
is presently funded by various funding organizations for
specific projects, which are generally not an ongoing activity
spread over a period of time, or on a continuing basis.
This lack of assured funds has resulted in an adhoc and
piecemeal approach, which has not enabled CCC to develop
an institutional approach and build up an infrastructure
that is capable of becoming self-reliant over a period of
time. Only such a self-reliant institutional structure can
demonstrate sustained growth and measurable outputs.
?CORE? Centre Project, therefore, envisages a total one-time
grant of Rs.3.5 crores, spread over a period of five years,
so that as a well established institution with proper
infrastructure, CCC can plan its short term and long term
activities in such a way, as to gradually generate sufficient
income for its sustenance and be in a position to earn a
substantial portion of its running cost by the end of five
at CORE CENTRE:
can contact at the CORE Centre through the following Mail
Rules & Regulations of CCC provide for Membership as
Membership of the Society shall be open to registered organisations,
which are or have been members of the Central Consumer Protection
Council established under the Consumer Protection Act at
the Centre and any other organisation specially invited
by the Governing Council for taking such membership.
Provided that the society may admit other registered organisations
as affiliate members with no voting rights. ?Affiliate members?
will not participate in the management of the society, they
will not be eligible to stand for elections or participate
in the decision making in the general body or any committees
where only ?members? can take decisions and vote in terms
of these rules and regulations.
Membership fee for Full Members : Rs 1500 per annum
Membership fee for Affiliate Members : Rs 500 per annum