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About US



Consumer Coordination Council  (CCC)

Consumer Coordination Council (CCC) was established in March 1993 as a Society registered under the Societies Registration Act of 1860. Before taking the present shape, a group of consumer activists representing various Consumer Organizations gathered (in April 1992) to work as one body, to raise one voice on issues related to consumer interests and various Government policies and programmes affecting the interest of the Consumers. CCC has been actively involved in various consumer-related projects and programmes funded by UNICEF, UNDP, Ford Foundation, Consumer Welfare Fund and other funding agencies as also grants from various Ministries of Govt. of India such as MNES, MOH&FW, MOFPI, Department of AR & PG etc for specific projects. Earlier CCC had a long-term partnership with a German Foundation called Friedrich-Naumann-Stiftung (FNST), which helped in establishing the organization and provided full support for its programmes including infra-structural expenditure till 31st March 2002. From 1st April 2002 onward CCC is being managed entirely by such project-related funds. By now CCC has completed a decade of service to the consumers of the country in general and its Member Consumer Organisations in particular.

CCC presently has a membership reach of over 77 leading Consumer Organizations, spread over different parts of the country, which are, or have been members of the Central Consumer Protection Council (CCPC), set up under the Consumer Protection Act. It may also be added that many more Consumer Organisations including some new Members of CCPC have applied for Membership of CCC. These are under process. Its Governing Council of 14 Members consists of well-known consumer activists belonging to established Consumer Organisations of long standing.

Our Vision
CCC to be the most trusted and visible national body of Indian Consumers and to be able to take up all issues affecting consumers interests in urban and rural areas of India.

Our Mission
To work in close cooperation with all the stake holders in protecting consumer interests by providing state-of-art infrastructure for consumers grievances redressal, training, research and class action litigation having necessary resources.

Aims & Objectives

       Influencing policies, legislation and administrative framework towards promoting consumer interests.

       Empowering consumer protection groups to work towards strengthening the civil society in the democratic system of the country.


One of the major concerns of CCC has been Good Governance. CCC had accordingly launched a National Campaign on Citizens? Charter in July 1996 for implementing the principles of Transparency, Accountability, Standards of Service, Availability of Information and an Effective Grievance Redressal System in Public Service and has been continuing its pioneering work in this direction. In the process, CCC has been involved both in the drawing up of appropriate Citizens? Charters for various organizations, as also in the evaluation of their implementation in the Health, Telecom, Railways, Insurance & Banking Sectors.


Consumer Coordination Council

CORE Centre

12- A Jam Nagar House 


Tel: 011-23071167-68

Email: webadmin@core.nic.in ,  ccc.secretriat@gmail.com

advisorcore@gmail.com, director.coreccc@gmail.com

Web: www.core.nic.in


CORE Centre Project




Based on its own experience of over a decade and the experi­ence of its Member Organisa­tions, CCC is strongly of the view that significant, sustainable and measurable achievement of its vision, mission and aims and objectives as indicated above, is possible only through an Institutional approach and not by mere funding of individual and sporadic stand alone projects.


The CORE Centre has been set up with assistance by the Ministry of Consumer Affairs, Food and Public Distri­bution, Govern­ment of India, to provide a most scientific and effective system of collection and dissemi­nation of consumer related information.



The Objectives of the CORE Centre are:

  • Development of National Infor­mation gathering mechanisms on Consumer related issues.
  • Dissemination of information on important Consumer Issues.
  • Establishing a Research and Documentation Centre ( high­lighting the work of partner  members) on various consu­mer issues.
  • Providing Information and Analysis of Consumer related Laws and Judgments.
  • To provide Online Support and pursue Consumer Com­plaints.


CORE Centre would, intera­lia, comprise consumers of Goods & Services, Consumer Organiza­tions, Non-Government Orga­nizations (NGOs), Manufactures and Traders, Academicians, Practicing Advo­cates, Law Students, Para-legal working on various projects nationwide and also the various Ministries and Departments as well as Public Sector under­standings, Regula­tory Authorities and standards setting bodies.


The fundamental principle on which the project is founded is based on the premise that Information and Communi­cation Technologies (ICTs) can be effectively used for:

  • Generating Awareness .
  • Development of Consumer Rights.
  • Focusing corporate attention as consumer needs, preferences and problems
  • Orienting government func­tioning vis--vis Citizens, and
  • Seeking enforcement of Citizen Charters focus as also ? Policymakers, Legal profes­sionals, Consumer activists, Manu­facturing companies.

Business and Professionals (especially Doctors, Stock­brokers, Insurance and Travel agents) often feel the need to have easy access to consumer law specific information is domains where they practice or operate. This has meant that they are cons­tantly looking for a single resource which, while providing comprehensive access to content, would also provide initiative and dynamic know­ledge to the user, based on the inter-relationships of the content, the type of document and the source of information.



The CORE Centre comprises the following components

  • National Resource Centre
  • Online Data­base/Portal
  • Newsletter Ser­vice
  • Network bet­ween Consu­mer Orga­nizations, Consu­mer Infor­ma­tion Centers, Govern­ment and Non-Government Orga­nizations
  • Online Complaint Regis­tra­tion and mediation mecha­nism

 The significant aims of the CORE Centre will be as follows-

(i)  Creation of a National Resource Centre

A comprehensive National Resource Centre on Consumer issues would also take care of the research and information needs of parliamentarians, bureaucrats, scholars, academics and students. A comprehensive repository of information on Consumer wel­fare categorized and tagged in XML would bring about the versatility required for a database in a Resource Centre.  The Resource Centre would only be accessible by paid subscribers.

(ii)  Creation of Online Database/ Portal

CCC proposes the creation of an online database/ portal on consumer issues, as it believes that this would also significantly reduce the learning curve of consumers, activists and profes­sionals working in the field. This is vital since often the paralegals; activists and the staff of partner agencies have neither the time nor the resources to keep themselves updated on the latest developments in their area of work and interest. The access to the online portal would be free.

(iii)  Newsletter Service

An external, independent newsletter service ensures that the detailed information in the National Resource Centre and the Online Database are circu­lated to stakeholders in a regular, steady and comprehen­sive manner. If the newsletters are dispatched in electronic format, apart from the reduced costs, benefits of personalization is possible and will ensure that only focused and important information is dispatched to the subscribers as per the subscribers requirement.

(iv) Network between Consumer Organizations, Consumer Information Centers,   Government & Non-Government Organizations

The CORE Centre would also serve as a network between Consu­mer Organizations, Consu­mer Information Centers, Govern­ment and Non-Govern­ment Organizations to ensure that an information flow is crea­ted for the benefit of the ultimate beneficiaries, i.e. the Consumers. The CORE Centre would make use of the latest ICT tools to also ensure that these organizations can exchange information on various consumer related issues and can keep abreast of any developments taking place in any part of the country.

(v)  Online Complaint Registration And Mediation Mechanism

Creation of an Online Complaint Registration and Mediation Mecha­nism will ensure that the consumers can report their grie­vances online and experts in the field can advise them and channelise their complaints to a proper authority, for quick and effective disposal. The CORE Centre would also seek to provide redressal by directly taking up issues with manufacturers, or the providers of goods and service or other Government agencies and organizations


CCC is presently funded by various funding organizations for specific projects, which are generally not an ongoing activity spread over a period of time, or on a continuing basis. This lack of assured funds has resulted in an adhoc and piecemeal approach, which has not enabled CCC to develop an institutional approach and build up an infrastructure that is capable of becoming self-reliant over a period of time. Only such a self-reliant institutional structure can demonstrate sustained growth and measurable outputs.


(The ?CORE? Centre Project, therefore, envisages a total one-time grant of Rs.3.5 crores, spread over a period of five years, so that as a well established insti­tution with proper infrastructure, CCC can plan its short term and long term activities in such a way, as to gradually generate sufficient income for its sustenance and be in a position to earn a substantial portion of its running cost by the end of five years.)


Consumers can contact at the CORE Centre through the following Mail Addresses:

Website                                                 :  www.core.nic.in

The Rules & Regulations of CCC provide for Membership as follows: -

Membership of the Society shall be open to registered organisations, which are or have been members of the Central Consumer Protection Council established under the Consumer Protection Act at the Centre and any other organisation specially invited by the Governing Council for taking such membership.

Provided that the society may admit other registered organisations as affiliate members with no voting rights. ?Affiliate members? will not participate in the management of the society, they will not be eligible to stand for elections or participate in the decision making in the general body or any committees where only ?members? can take decisions and vote in terms of these rules and regulations.

Membership Fee

Membership fee for Full Members : Rs 1500 per annum

Membership fee for Affiliate Members : Rs 500 per annum

Membership Application Form
Member Organisations [List]


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